In this guide, we'll address common concerns surrounding account deletion and email reuse, ensuring clarity for all users.
When an account is deleted, the email associated with it becomes unavailable for future account creation. The decision to prevent the reuse of email addresses after account deletion is crucial for maintaining the security and integrity of our platform. This policy primarily serves to preserve chat histories, which are vital for monitoring and preventing fraudulent activities.
Additionally, the associated direct message groups must remain intact to protect historical data. Allowing the same email to register anew would necessitate deleting these groups, which could compromise our security protocols. We require new accounts to be registered with a different email address to mitigate these risks. This ensures that all users' data remains secure and that our community continues to operate within a safe and trusted environment.
We encourage you to reach out to our support team if you have any questions or concerns regarding this policy. It is essential for us that you understand the reasoning behind this decision so that you can confidently address any support issues that may arise.
Thank you for your understanding and cooperation as we strive to create a safe and reliable platform for our community.