If you're encountering issues with the application, it could be due to various reasons such as an unstable network, server outages, or using an outdated version. Before reaching out to our support team, consider these troubleshooting steps which often resolve common issues:
1. Close the application and ideally, all background-running apps. Overlooking the number of simultaneous processes can lead to excessive memory consumption, causing Element or other apps to run slowly, behave incorrectly, or even crash.
2. Check your device connection. If you experience slowness or errors while using Element (e.g., sending messages, making transactions, downloading images), disconnect and reconnect to your local network. Consider trying Element under a different connection to rule out network-related issues.
3. Ensure that Element is up to date. Stay informed with the latest updates. If your device doesn't update automatically, check manually on our website www.elementwallet.com or in the App Store if you're using an iPhone.
4. Free Up Storage Space on Your Device. If your device is running out of space, it might start crashing or freezing.
5. Clean your device cache: Periodically clearing your mobile device's cache is crucial for optimal performance.
6. Uninstalling and then reinstalling the application is a proven solution to fix a lot of technical issues. If you're experiencing any trouble with the app, I recommend giving this method a try. It's a quick and easy process, and it could save you a lot of time and frustration in the long run. Uninstall Element, clear your device's cache, reset your device, and then reinstall Element.
If your issue persists, don't hesitate to reach out to our support team! Submit a ticket with the necessary information, such as:
- Device specifications
- Android/iOS version
- App Version
- Screenshots or screen recording